Press Release
Source: Verint Systems Inc.
On Tuesday May 11, 2010, 8:30 am EDT
MELVILLE, N.Y.–(BUSINESS WIRE)–Verint® Systems Inc. today announced the
conference schedule for the upcoming Verint® Witness
Actionable Solutions® global user conference, taking place
May 24-27 at the Buena Vista Palace Hotel & Spa in Orlando, Florida.
Sponsoring partners include Avaya, Microsoft and SAP, among others.
This year’s Driving Innovation™ event will feature customer case
studies, creative practices and business trends, in addition to profiles
on the latest advancements in the enterprise workforce optimization
(WFO) market. Designed to foster information sharing and practical
insights, it will include keynotes, roundtables, panels, peer networking
and one-on-ones to help customers maximize their investments. The event
also helps organizations exchange tips and best practices, and learn
about new ideas — including strategies that align customer service
operations in the contact center through to the broader enterprise.
Driving Innovation keynotes will include motivational speaker and
author Steve Gilliland. Taking attendees on an eye-opening journey,
Gilliland will offer ideas on uncovering hidden abilities and
accomplishing goals. Other keynotes represent customer and partner
organizations sharing their real-world experiences, perspectives and
techniques. The event also will feature sessions – such as those from
the Society of Workforce Planning Professionals (SWPP) and the Customer
Experience Doctor – on the trends shaping the market in 2010 and beyond.
These include growth and customer service impact in such areas as
desktop and process analytics, remote agent programs and enterprise-wide
WFO, with a unique focus on branch banks and back-office operations
departments.
Customer presentations will explore such topics as:
- “Extreme Workforce Optimization: How Far Can You Go?”
How far can your business go with workforce optimization? Discover how
one of the world’s largest life insurers is using workforce optimization
— including scorecards, eLearning, workforce management, quality
monitoring and speech analytics – to drive results far beyond the
contact center and into the enterprise.
- “Using the Voice of the Customer to Transform Quality Monitoring”
Discover how a global vision benefits and services provider is using
workforce optimization to enhance its quality monitoring program with
new metrics to influence agent behavior – while resolving calls more
effectively and sharing the “voice of the customer” organization-wide.
-
“Uncovering Hidden Assets: Showing the Value of Workforce
Management”
An $18 billion financial institution shares best practices for using
workforce management and its demonstrable value through calibration,
staffing profiles, alternative shifts and other creative strategies.
Discover tips for obtaining agent buy-in, supervisor support and more.
- “Panel Discussion: Branch Workforce Optimization Deployment”
In this roundtable session, members of the Retail Financial Services
Customer Advisory Committee, representing leading banks, will discuss
the successes, challenges and benefits associated with their workforce
optimization deployments.
- “Customer Feedback: The Ultimate Appraisal”
How can your business use customer surveys to improve its operations? In
this case study, a leading insurance company will share its experience
implementing customer feedback.
- “Using Speech Analytics for Customer Retention”
Discover how a leading global payments provider is leveraging speech
analytics to proactively identify customers at risk of churning, how
this is saving the accounts and the dramatic impact it has on the bottom
line.
- “What You Need to Know About Desktop and Process Analytics”
Learn how desktop and process analytics can help your contact center and
back-office operations departments improve efficiencies and gain insight
into daily operations.
These sessions are in addition to pre-conference training workshops,
which provide “hands-on” experiences while focusing on the advanced
features in the next-generation Impact 360® Quality
Monitoring, Impact 360 Workforce Management and Impact 360 Speech
Analytics solutions.
Attendees also can take advantage of Driving Innovation’s
technology showcase, along with its “ask the expert” one-on-ones —
complimentary technical sessions that provide a venue to pose questions
specific to an organization’s use of Verint solutions. Each features
opportunities to network with peers, partners, customers, and Verint
domain experts and authorities.
To learn more about the 2010 Driving Innovation user conference
and to register for the event, please click here.
About Driving Innovation
Driving Innovation addresses the evolution of today’s customer
service operations in support of the customer experience; the critical
roles each play within their organizations; and the trends and
opportunities that lie ahead. The highly anticipated, interactive annual
event provides an in-depth look at the WFO market and the solutions and
practices that continue to drive its ongoing success — focusing on
unified WFO, as well as the individual technologies that comprise it. At
its core, Driving Innovation highlights winning strategies to
help drive service-level excellence — all while maximizing technology
investments to achieve key business and customer goals both inside and
outside the contact center.
About Verint Witness Actionable Solutions
Verint® Witness Actionable Solutions® is the
leader in enterprise workforce optimization software and services. Its
solutions are designed to help organizations of all sizes capture
customer intelligence, uncover business trends, discover the root cause
of employee and customer behavior, and optimize the customer experience.
From contact centers to remote office, branch and back-office
operations, its award-winning, next-generation Impact 360® Workforce
Optimization suite is the industry’s most unified solution set —
featuring quality monitoring and recording, workforce management,
customer interaction analytics (speech analytics, data analytics and
customer feedback surveys), desktop and process analytics, performance
management, eLearning and coaching. Impact 360 helps improve the entire
customer service delivery network, powering the right decisions to help
ensure service excellence and transform organizations into
customer-centric enterprises.
About Verint Systems Inc.
Verint® Systems Inc. is a global leader in Actionable
Intelligence® solutions and value-added services. Our
solutions enable organizations of all sizes to make timely and effective
decisions to improve enterprise performance and make the world a safer
place. More than 10,000 organizations in over 150 countries — including
over 80 percent of the Fortune 100 — use Verint solutions to capture,
distill, and analyze complex and underused information sources, such as
voice, video, and unstructured text. Headquartered in Melville, New
York, we support our customers around the globe directly and with an
extensive network of selling and support partners. Visit us at our
website www.verint.com.
This press release contains “forward-looking statements” within the
meaning of the Private Securities Litigation Reform Act of 1995,
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of similar
effect relating to Verint Systems Inc. These forward-looking statements
are not guarantees of future performance and they are based on
management’s expectations that involve a number of risks and
uncertainties, any of which could cause actual results to differ
materially from those expressed in or implied by the forward-looking
statements. For a detailed discussion of these risk factors, see our
Annual Report on Form 10-K for the year ended January 31, 2009. The
forward-looking statements contained in this press release are made as
of the date of this press release and, except as required by law, the
Company assumes no obligation to update or revise them or to provide
reasons why actual results may differ.
VERINT, the VERINT logo, ACTIONABLE INTELLIGENCE, POWERING ACTIONABLE
INTELLIGENCE, INTELLIGENCE IN ACTION, ACTIONABLE INTELLIGENCE FOR A
SMARTER WORKFORCE, VERINT VERIFIED, WITNESS ACTIONABLE SOLUTIONS,
STAR-GATE, RELIANT, VANTAGE, X-TRACT, NEXTIVA, EDGEVR, ULTRA, AUDIOLOG,
WITNESS, the WITNESS logo, IMPACT 360, the IMPACT 360 logo, IMPROVE
EVERYTHING, EQUALITY, CONTACTSTORE, and CLICK2STAFF are trademarks or
registered trademarks of Verint Systems Inc. or its subsidiaries. Other
trademarks mentioned are the property of their respective owners.
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